How can we help?

Lifetime can be restored. Open Settings → Account & plan and tap Restore purchases, signed in to the same App Store or Google Play account you bought it with. A job pass can’t be restored: it stays with its job on the phone where you used it.

A job pass is a one-off payment that unlocks one job (folder) for good: its PDF report, share links that don’t expire, and videos up to 5 minutes. It stays with that job on that phone. If you seal a lot of jobs, lifetime unlocks every one.

Open Settings and choose Delete my data. It permanently deletes every proof on the phone with its photos and videos, their seal records on our servers, and your share links, so anyone you sent one to can no longer open it. It needs an internet connection and can’t be undone. Unlocked jobs and unused job passes on the phone can’t be recovered afterwards; lifetime stays with your store account.

Send them a share link from the app. They open it in any web browser, with nothing to install. The check page decrypts the file on their device, checks it against its seal and shows the independent timestamp. Anyone with the complete link can open it, so send it only to people you trust.

Open Settings → Account & plan. Your Support ID is listed there; tap it to copy. Including it in your email helps us look into purchase questions without asking for anything else.