Delete your Sealed Scene data

You can delete your anonymous Sealed Scene account and the data associated with it in the app, or ask us to do it by email. You do not need to sign in to this website or pay a fee.

Delete in the app

Open Settings → Privacy & data → Delete my data and follow the confirmation steps. You need an internet connection. Wait for deletion to finish before closing the app.

This deletes your anonymous account, seal records (including sealed note text), share records, encrypted shared files, lifetime status, job pass records and the app's data on that phone. Links you have shared stop working. It also removes your account and folder identifiers from used-pass records.

Your purchase history remains with Apple or Google and RevenueCat. To request deletion of your RevenueCat customer record as well, email us using the instructions below.

Request deletion by email

Email [email protected] with the subject Delete my data. This also works if you cannot use the app or have lost your phone.

Include your Support ID from Settings → Account & plan → Support ID, if you have it. You can also provide a share link you created (the part before # is enough) or an App Store or Google Play order ID. Do not send the part of a share link after #: it contains the key that opens the shared file.

We may ask for enough information to verify that the data is yours. We respond within one month. Once verified, we delete your anonymous account, seal records (including sealed notes), share records, encrypted shared files, lifetime status, job pass and usage records, rate-limit records (including the review-access attempt counter), and delete your RevenueCat customer record through its dashboard or API. We confirm when the request is complete and explain any data that must be retained. Links you have shared stop working.

What is retained or outside our control

• A used job pass's store transaction ID has no automatic expiry and is retained without your app account ID or folder ID to prevent reuse of the purchase. Apple or Google may still identify its purchaser from their own purchase records.
• The short-lived counter that limits deletion requests expires automatically, about a day after its limit window ends.
• Apple and Google retain their own purchase records under their policies. Deleting your Sealed Scene data does not request a refund. Lifetime can be restored from the store; job passes, whether used or spare, cannot be recovered after deletion.
• Copies you saved to your photo library, device backups, and reports or exports you sent or saved elsewhere are outside this deletion process. An email request cannot erase files still held on your phone; use the in-app deletion option or remove the app to erase its local files.
• We may retain records where the law requires it; we will explain any applicable exception when responding to your request.

For more information, see the Privacy policy. For other help, visit Support.